Below are the quick answers to some of our most frequently asked questions.
What is the insurance policy terms?
Comprehensive insurance is included in the rental which states that only in case of a faulty accident the renter has to pay an excess insurance amount of AED 1500 and if it’s a NON-Faulty accident there is nothing to pay. However to avoide any inconvenience we recommend our customers to buy CDW or even Premium Coverage to have a risk & stress free rental experience.
What documents are required for renting a car ?
- Valid Passport
- Valid Driver License if not in english-Original + Translated Copy required
To know more about the validity of your driver license please refer to this page
Do I need a credit card or cash deposit is accepted ?
Credit card is required for renting a car but to know the exceptional cases please chat on our official whatsapp for 24/7 support.
Is there a delivery & collection charge ?
Depends on your location of delivery / collection please refer to the Add-Ons page to see the applicable charges(if any)
Can I change my booking and do I have to pay cancellation fees ?
Al Morjan currently does not impose any cancellation or no-show fee on the reservations.
Secure your booking by paying online and you may cancel anytime free of charge and get a full refund, if needed, without incurring any additional cost.
Can I drive the rented car outside UAE border ?
Rented cars are not allowed to cross UAE borders however border authorities rules are subject to change time to time please refer to border authority website for updated rules & requirements.
Can I rent car from one location and drop off to another location ?
Yes you can get it delivered or pick up from one location and drop off to another location with extra charge.